Opportunity to join established Top 1% Chattanooga-based real estate team, serving TN, GA, and AL for 3 decades. Client Care Professional collaborates with Team to serve Clients at the highest and most effective level. Full-time position; company may consider part-time or contract role.
ROLE RESPONSIBILITIES:
- Serve as point of contact for current and future Clients, interfacing with and building relationships by phone, in writing, and in person.
- Creatively, effectively, and efficiently solve complex problems for Client benefit in varying scenarios.
- Field inquiries and leads by utilizing Customer Relationship Management tool and ensure task completion and follow up.
- Work alongside Sales, Contracts, and Marketing Teams for seamless Client experience.
- Liaise daily with Realtors, vendors, and industry professionals.
- Develop expert knowledge regarding local market conditions and trends.
- Coordinate appointments and property visits on behalf of Team members.
- Represent company on and off site.
- Assist with Client Care campaigns and events as needed.
- Assist President and Team members with select assignments.
- Assist Sales Team with Client showings, inquiries, offers, and documentation, as needed and only if licensed.
- Assist in building high-quality, innovative property listings including thoughtful and complete remarks, contextual maps, photography, videography, documentation, etc.
- Embody THP Mission and Core Values, representing company on and off-site
REQUIREMENTS:
- Operational or Administrative experience in a demanding and challenging environment, with a focus on Client service.
- Real Estate experience a plus.
- Real estate license or commitment to obtain after 6 months of successful service. Tuition covered by Todd Henon Properties ($3,000± value).
- Bachelor’s degree or higher preferred.
- Creates and upholds a positive and consistent, gold-standard Client experience.
- Natural innovator, self-starter, problem solver, people lover, and team contributor in a highly-dynamic work environment.
- Leads by example in integrity, strategic thinking, passion for excellence, work ethic.
- Thrives in fast-paced, deadline and detail-oriented team environment in an industry that requires immediacy and accessibility.
- Excellent organizational and prioritization skills, with absolute confidentiality with all Client and company information.
- Has remarkable communication skills, both verbal or written, that demonstrate the highest level of professionalism and care even in complex scenarios
BENEFITS/SCHEDULE:
- Full-time, in-office position. 8:30am – 5:30pm Monday – Friday
- Due to the 24/7 nature of real estate industry, after-hours/weekend accessibility and email coverage on a rotating basis with other team members
- Base salary with bonus program for top performers. Consideration after 6 months of successful employment.
- Real estate license required after 6 months of successful service; tuition covered by Todd Henon Properties ($3,000± value)
- Health Insurance with a portion covered by Todd Henon Properties
- Retirement Plan with company contribution after twelve months of successful employment
- Includes weekend and weeknight phone and email monitoring on a rotating basis.
- Generous Paid Time Off (PTO) Policy
- Weekly mentoring, training, and education resources
- Reports to Vice President
ABOUT TODD HENON PROPERTIES:
The Mission of Todd Henon Properties is to elevate futures of our Clients and Team through an extraordinary real estate experience.
Our Distinctives:
- Respected Leaders in Residential, Land, Farms, Commercial
- 3 Decades in Chattanooga Real Estate Industry
- Chattanooga’s First Accredited Land Consultant
- Top 1% in Greater Chattanooga Real Estate Sales Volume
- Full-Service Team offering professional development opportunities for growth in position and compensation
The Mission of Todd Henon Properties is to Elevate Futures of our Clients and Team through an extraordinary real estate experience.
To Apply, Email Resume and Cover Letter to Todd Henon properties Vice President, Sabie Hennen, Sabie@ToddHenon.com
This job description is subject to change based on the needs of Todd Henon Properties.
